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POLICY EXCESSES:
Cancellation & Curtailment
The first £50 of each and every claim per Insured Person claimed for under this Section is excluded, increased to £100 where you are aged 66 to 75 years and to £150 where You are aged 76 to 95 years (other than in respect of claims for loss of deposit where the excess is £25).
Medical and Other Expenses
The first £50 of each and every claim per Insured Person claimed for under this Section is excluded. Where you are aged 66 to 75 years the first £150 of each and every claim per Insured Person claimed for under this Section is excluded. Where you are aged 76 to 95 years the first £300 of each and every claim per Insured Person claimed for under this Section is excluded.
Other Sections
An excess of £50 applies to each and every claim each insured person under the Personal Luggage Money & valuables and Delayed Departure (b) sections, and £250 under the Personal Liability section.
Pre Existing Medical Conditions
There is no need to advise us of your pre existing health conditions. This insurance does not contain pre existing exclusions other than in respect of those with a Terminal or Psychiatric illness. For claims arising from the treatment of any Terminal or Psychiatric illness following provisions apply -
a. Under Section 3 Medical & Other Expenses, cover will be provided to You subject to You:
(i) Having obtained and supplied to Us your EHIC details prior to departure.
(ii) Having obtained and supplied to Us prior to departure written confirmation of fitness to undertake the intended journey having due consideration for Your state of health, means of transportation and duration of journey from Your regular registered medical practitioner.
(iii) For Terminal illness, having obtained prior to departure and supplied to Us written confirmation of a prognosis greater than 28 days on the intended date of return to the UK.
b. A limit of £5,000 shall apply in respect of any Repatriation Expenses.
c. The hospital Benefit section of the policy is inoperative.
d. The Cancellation & Curtailment section is inoperative.
e. The Policy Excess applying to the Medical and Other Expenses sections is increased to £1,500.
You will also need to obtain confirmation from your GP of your fitness to travel.
MAIN HEALTH EXCLUSIONS
We will not pay for claims arising directly or indirectly from the following circumstances existing on the date of applying for this insurance:
1.From any terminal illness suffered by You (or any person upon whose health the Trip depends).
2. From any reoccurrence of any psychiatric disorder, anxiety state and/or depression suffered by You (or any person upon whose health the Trip depends).
3. Where You are traveling against the advice of a Medical Practitioner.
Cancellation Rights. The insurer provides a Money Back Guarantee enabling you to cancel the insurance within 14 days of issue should the policy not meet your requirements. No refund of premium is provided for cancellation after this time.
Claims. Claims are handled by Towergate Chase Parkinson who act on behalf of the Insurers and not the customer in relation to any claim. The telephone number is 0870 906 3144.
General Queries. If you have any query regarding the cover provided you may contact Global Travel Insurance, Amelia House, Crescent Road, Worthing, West Sussex, BN11 1RL. Tel: 01903 203933 for advice.
Applicable Law. The law applicable to this insurance contract is English Law.
Complaints. If you wish to register a complaint about our service please contact us in writing at the above address. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Additional Cover If you wish to alter or increase any aspect of this cover please apply to Global Travel Insurance Services Ltd. Amelia House. Crescent Road. Worthing. BN11 1RP
Terms and Conditions
This leaflet is issued as an addition to our main brochure. The booking conditions therein are AITO approved and have been accepted by your Pilgrimage Committee as being applicable to this Pilgrimage. We summarise the main details as follows. Full details on request.
1. The tours in this brochure are bonded by the Civil Aviation Authority (ATOL 1220) for Air pilgrims, and with AITO for Overland pilgrims.
2. Hotels, Airlines, Coaches, Ferries and Trains have all been booked.
In the unlikely event of there being a change you will be advised of the change and offered at least as good as contracted.
All carriage is subject to carriers conditions.
3. Prices. The prices shown on this website and in our literature are based on costs known on 1st January 2009. Currency and fuel costs are based on 1.10 Euro = £1.00. In the unlikely event of any surcharge you will be notified at least 30 days in advance.
4. CANCELATIONS. Should you or a member of your party be forced to cancel you must advise us in writing. The cancellation is not effective until we receive this letter. A cancellation by the customer will take effect on the date we receive written information on this. We will apply the following scale of cancellation charges based on the period before departure when the cancellation takes effect and expressed as a percentage of the tour cost.
Up to 56 days Deposit
57 - 29 days 50%
28 - 15 days 80%
14 days or less 100%
If the reason for cancellation falls within the terms of your Pilgrimage Insurance Policy you should make a claim in the first instance to Tangney Tours for recovery of the charges.
Details of the insurance and the address to which any other claims should be made are shown in this brochure.
5. TRAVEL DELAYS. The travel companies we contract for our clients are all of good repute. However, in the unlikely event of a delay, howsoever caused, the Tour Operator cannot be held liable for any costs incurred or inconvenience suffered.
6. COMPLAINTS If you have a complaint about any of the services provided to you, you must immediately inform our local representative and we will take prompt action to rectify matters. If you feel a dispute is not satisfactorily resolved, you must give written evidence of this to our local representative at the time and write to us giving full details of your complaint within 28 days of return date of the tour. Failure to do so will invalidate your complaint.
7. We reserve the right to remove anyone from any tour who behaves in an inappropriate manner and to charge that person for any costs involved.
8. For full details of booking conditions please ask for a copy of the Tangney Tours main brochure.
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